17 March 2020
These are extraordinary times, with measures to slow the spread of the virus and its impact disrupting the way we work, live and interact with each other.
At Vitalcare, we are taking sensible measures to ensure that we can continue to provide access to products and services people need, while doing everything we can to keep our customers and our team safe and healthy.
I want to share what Vitalcare is doing to ensure everyone who works with us is safe, and how we’re preventing the spread of COVID-19.
Firstly, we’re following the advice of the Australian Government, Department of Health and World Health Organisation and their recommendations for minimising the spread of the virus, and what steps we’re taking to protect the safety of our customers and our team.
Things to know:
- Our emergency engineering teams are in place for both online support and field service. If you have any trouble with your nurse call system, don’t hesitate to contact us (1300 669 888).
- We have sufficient stock to meet the demands, along with technicians able to service and support all systems and products.
- We have also split and isolated field service teams so that in the unlikely case of one team member contracting the virus, we maintain emergency field service capability.
- Most Vitalcare team members across Australia and New Zealand are working normal hours this week. However, some team members will be working from home due to specific personal circumstance. We will do all we can to minimise any impact on customers for this change and greatly appreciate your understanding.
- We’re also asking any team member displaying flu-like symptoms to refrain from coming to work and immediately get tested.
Thank you for your support and patience as we work our way through a challenging situation.
While the impact of COVID-19 will be felt through the remainder of 2020, I am confident that Vitalcare will emerge stronger than ever.
Logan Ross
CEO
Vitalcare
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