Nurse Call Technology Transforming Care & Safety

The future of aged care is transforming and technology has a pivotal role to play.

From devices and sensors in rooms to technology ecosystems, nurse call technology is being used to improve the quality and efficiency of care, safety and support for the elderly and those living with disabilities and dementia.

Vitalcare is Australia’s leading provider of aged care technology and has been at the forefront of the industry for over 30 years.  Vitalcare has recently designed a radically new generation nurse call platform specifically for the Australian health and aged care sector’s needs.  The system is designed to provide feature-rich versatility and capacity, and it’s engineered from the ground up to improve workflow from the bedhead to the corporate office, providing better patient care, risk mitigation, and investment return.

Vitalcare’s new wired, wireless and hybrid is called Felix and uses modern protocols to provide a smorgasbord of connectivity, including IoT (LoRa based), Bluetooth, Zigbee, NFC (Near Field Communication) and WiFi off a backbone of either wireless or PoE infrastructure.  The platform provides an open, scalable and modular end-to-end solution that integrates with other systems and devices. Features include voice calling (voice-activated call points), RTLS, Bluetooth device support, open API integration and high levels of remote configuration and enterprise reporting via secure cloud-based connectivity.

The Benefits of Using the Felix Nurse Call Platform

Major technology transformations are underway in health, and Vitalcare’s Felix nurse call platform supports evolving facility management by providing real-time information and data. By improving operational efficiencies and automating monitoring, caregivers can remain focused on providing quality care.

Here’s how:

1) Faster, streamlined communication: The Vitalcare solution connects teams quickly and seamlessly. This ensures residents receive the right care at the right time by the right carer.

2) Improved workflow efficiencies: Vitalcare’s communication workflow solutions help manage calls and tasks efficiently, enabling staff to respond to calls quickly and improve care with minimal steps.

3) Minimising risks and improving safety: Using automated monitoring technology, caregivers can track and monitor residents, staff and equipment with a Real-Time Location System.

4) Enterprise Reporting: Management teams can access accurate real-time information and reports to track and manage facility performance.

“Vitalcare’s Felix nurse call platform provides an unprecedented leap forward in innovation, delivering patient-centric and coordinated care for the foreseeable future.” – Logan Ross, Managing Director.

What Makes Vitalcare’s Nurse Call Unique?

As an Australian owned and operated company, Vitalcare employs specialist engineers to develop all software and hardware in Australia.  The company also assembles its products locally and continuously develops innovations, offering tailored nurse call solutions to clients.

Vitalcare’s Felix nurse call platform is both modular and scalable. It seamlessly integrates with a range of devices and applications across a facility and can be expanded to meet future requirements. It is extremely flexible – offering everything from a standalone nurse call system to a fully integrated, end-to-end critical messaging solution.

Vitalcare systems also support a wide range of devices and applications, including:

• Wired (IP PoE), Wireless (IoT) and Hybrid nurse call infrastructure
• Voice activation and engagement
• Versatile programmable call points
• Distributed ecosystem incorporating redundancy
• Location and tracking with Real-Time Location System (RTLS)
• Access control and movement sensors
• Wireless devices – pendants, watches and wrist buttons
• Duress buttons and staff pendants
• Integration with fire, security and building management systems
• Paging via traditional pagers, DECT phones and handsets
• Dementia management system
• Machine vision and AI
• Enterprise reporting and analysis

The Vitalcare product range continues to evolve with ongoing research and development as the company innovates its way to improve the quality of care and workflow efficiencies.

Our Commitment

Vitalcare customers select the message delivery infrastructure that best suits their workflow, budget and facility.  Whether it’s wired, wireless or a hybrid nurse call platform, Vitalcare can customise the perfect solution to meet client needs now and into the future.

Vitalcare after-care service is second to none, supported by highly trained technicians. Vitalcare also provides scheduled maintenance and emergency support on a 24 hour, 7-day a week basis, along with fixed price maintenance contracts, including annual inspection and compliance certification.

Whatever your needs, the Vitalcare nurse call platform provides a fast, reliable solution that will grow with your facility long into the future.

For more information, contact Vitalcare on 1300 669 888 or email info@vitalcare.com.au