Another reason that Vitalcare was a preferred supplier for our fit-out is also cost, the costs were reasonable, in line with what we have budgeted for the fit-out. So, apart from delivering on what we required as the infrastructure, the cost of implementation and post-implementation support again suited our ongoing operation from a financial perspective.
Who have you worked with at Vitalcare?
So when it came to working with the Vitalcare team, our initial contact was with Duncan (Ross) and that’s where we worked out the requirements for this project and what Vitalcare could provide for us.
When it came to implementation Dwayne (Jury) is the person we have been working with onsite, about structure implementation, training for our staff, customising our nurse call bells to residents requirements, voice recording and so forth. So it’s been great working with both gentlemen and they’ve been an ongoing support even now six months into the development being open.
What have the project outcomes been so far?
It’s proving itself. Not everyone’s needed to utilise it, but everyone’s aware of it, and when residents do put it into action, the response by staff has been quick — and they’ve been able to attend to people and put their fears at rest.
A standard nurse call system, the ability to sensor movement within the apartment, but also have an option for people to (have) the voice plate implemented — Vitalcare, one-stop package was able to provide all that.
Ultimately in the end what implementation of the Vitalcare system achieved for Morgan Glen Iris is that it met the brief. Four or five years ago the model was built around having some alert system in the apartment that wouldn’t be invasive, that would still provide privacy for the residents living there, and we’ve achieved that.
What are the benefits of this solution?
It is vital in the independence and security that it provides, not only for the resident living here, but also for their family members. We explain that to residents who move into Morgan Glen Iris, that it’s not just a nurse call point in the study nook with a voice plate, that it has the ability to expand by introducing additional devices, which gives them more safety and more security and peace of mind.
So it is clear that we have made the right decision, it’s a system that I think will only evolve as time goes on, and I’m looking forward to us contributing to evolving that system, not just for our benefit, but for any future projects that BASScare takes on, or any other provider.