Vitalcare knows about Nurse Call, our premium Healthcare offering has been available since 1985.
Our move into Retirement Villages in 2019 using new technology via a distributed architecture approach (Rosie) and innovative response centres has now forever changed the Call Centre landscape. With emergency response times under 20 seconds, cost effective solutions and a tiered service offering that provides real value to both residents and management, Vitalcare has helped to set new industry benchmarks.
In response to ongoing changes to the staffing of retirement villages many village owners are now looking for business partners that go the extra mile after business hours to provide residents with a way to report maintenance incidents using the emergency technology that is already in their homes.
Vitalcare is already providing key customers with an after-hours solution that:
- Answers and triages home crisis calls e.g. electrical, plumbing or glass
- Arranges for repairer call outs
- Escalates issues to management per an agreed workflow
- Provides resident feedback on likely response times
- Supplies regular reports to management
Is this a solution that fits your business problem? Call us on 1300 669888 for more information or an appointment to discuss a tailored solution for your business needs.