Call Points

Bedside wired, wireless and waterproof call points in a range of configurations.

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Key Features

Wired using PoE ethernet and Can BUS

Wireless using LoRa based two-way IoT spread spectrum

Support Bluetooth, Zigbee, LoRa, NFC and Voice

Waterproof to IP67

Native RTLS functionality included (BLE) in wired call points

Compliant with AS3811 standard

Call Points

Vitalcare call points come in a range of wired and wireless configurations including Vitalcare’s ‘always on’ two-way wireless technology. They can operate independently or as part of a hybrid ecosystem that is AS3811 compliant and all support connectivity to a range of peripheral devices such as bed mats, floor mats, push cords and patient entertainment handsets.

Vitalcare provide three types of wired call points – Masters, Minions and Voice Points. All use the industry standard form factor and support all types of call point functions with the unique addition of voice calling and native RTLS.

Advanced Technology

The Master is equipped with a quad core processor capable of high-speed application processing, including optimisation for intelligent machine learning algorithms. In a wired configuration they are powered through 802.3af PoE, or optioned though auxiliary power with battery backup.

The Minion device uses an embedded microcontroller, and has the ability to operate in low power mode, running off a CR123a battery for up to 3 years. Each Master is equipped with two high speed CAN buses for interfacing to Minions and other devices such as over door lights, sensors and third part integrations. These can be daisy chained through a site to form a ring network, providing chain break redundancy.

Both Master and Minion devices support LoRa, Bluetooth and Zigbee protocols through an optional communication module. This module provides integration with Vitalcare’s wireless infrastructure along with BLE, RTLS and a range of compatible specialist medical devices facilitating direct connectivity between room call points and facility medical records.

The Master call points have an additional role as being the integration point for advanced connectivity and including PIR’s (passive infra-red motion sensors), and mmWave radar detectors for applications such as:

Care minute recording;
Dementia management;
Wandering patient safety; andFall prevention and detection.

Wired Call Point Management

Comprehensive system management and real-time reporting is provided both on-site and through a secure cloud-based reporting engine called Vitalcloud which is accessible using any web browser from anywhere in the world.

Wired points can be configured remotely through Vitalcloud, including the addition of new features and software upgrades.Call points can also be configured on site using a smartphone application with a NFC (Near Field Communication) connection.

Wireless Call Points

Wireless call points have the same Clipsal style form factor as wired call points. They include as standard the optional communication module which provides a LoRa style connection to the network. Call points use lithium long-life replaceable batteries, and like other wireless devices from Vitalcare, report their status to the ecosystem daily. Battery life is typically 3-years subject to use.

The major benefit of wireless call points is their quick and low cost to installation. There are no cables to run and facility staff can maintain, relocate and rename call points themselves reducing running costs and reliance on service personnel.

Wireless Call Point Management

Wireless calls points are configured using a smartphone application and their status and activity can also be viewed using Vitalcloud.

Fittings

All Vitalcare call points support standard wall plate fittings for both flush and surface mounting, including customised logos and graphics. The range includes waterproof call points for wet areas and options for push cord activation and integration into pillow speakers and patient entertainment systems.

Solutions

Vitalcare provides nurse call platforms and critical messaging technology engineered to improve communication, workflow efficiencies, patient care and safety for hospitals, aged care facilities, home care and allied health across Australia and New Zealand. Key features of the platform include wired, wireless and hybrid infrastructure with voice assistant, RTLS, open API integration, enterprise reporting and tools, and industry-leading software. The entire network infrastructure is modular and scalable with in-built active redundancy.