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The Felix nurse call platform is a dynamic hybrid network, consisting of multiple communication protocols between different hardware elements. The entire network infrastructure is modular and scalable and designed for versatility, longevity, personnel efficacy and remote support.
The Master is equipped with a quad core processor capable of high-speed application processing, including optimisation for intelligent machine learning algorithms.
The Felix platform is typically powered through 802.3af PoE, or optioned though auxiliary power with battery backup.
The Minion device uses an embedded microcontroller, and has the ability to operate in low power mode, running off a CR123a battery for up to 3 years. Each Master has two high-speed CAN buses for connecting to Minions, overdoor lights, sensors, and third-party integrations.
These connections can be daisy-chained on-site to create a ring network, ensuring redundancy in case of chain breaks. Both Master and Minion devices support LoRa, Bluetooth and Zigbee protocols through an optional communication module. The module facilitates integration with Vitalcare’s wireless infrastructure, BLE, RTLS, and various specialist medical devices, enabling direct connectivity between room call points and facility medical records. Each device on the network can be configured and upgraded remotely, or by using an NFC enabled Android phone or tablet device.
We’ve answered some of the most frequently asked questions Nurse Call and how we can help your patients and residents to call for assistant more easily.
Why a Nurse Call platform?
With over 900 facilities now using Vitalcare healthcare and technology solutions, we have noticed that even jointly owned facilities often have different requirements. Vitalcare has reengineered the Nurse Call platform and critical messaging systems that enables our customers to select the message delivery infrastructure that best suits their workflow, budget and premises. So whether it’s Wired, Wireless or Hybrid Nurse Call platform, Vitalcare will customise the right solution for your management team, your carers and clinicians, and your patients and residents.
Why Wireless (NOT Wi-Fi) Nurse Call Platform?
With well over 90% of our customers choosing a Wireless Platform solution we recently surveyed a selection of users to get their views on the decision process. These are just a few of the answers:
What benefits does a Hybrid Nurse Call platform provide?
With healthcare budgets almost continuously strained these days it is important that your Nurse Call system is flexible. That means when your room design changes for capacity reasons three years after you chose Wired, and the cables have been laid you can still add Call Points and Sensors using the Wireless capability built into the Vitalcare Platform.
What systems and services do you offer?
You can view our products and solutions here, but in summary we design, manufacture, install and service wired, wireless or hybrid Nurse Call platforms and critical messaging systems (including dementia), pendants, call points, duress alarms, and 24/7 personal emergency monitoring services.
Does your Nurse Call Platform report resident nurse call activations?
Yes. The Vitalcare Nurse Call Platform records all nurse call activity to ensure accountability and performance of clinical outcomes in your healthcare facility.
Enterprise reporting is provided through the Vitalcloud cloud-based analytics engine. This is a comprehensive mechanism for reporting all system activity, benchmarking against multiple facilities and system maintenance. Daily reports can be emailed to facility and corporate management, and a real-time dashboard provides the status of all pendant and call point activations, including outstanding call response times, history and low battery indication.
Who can use the Vitalcare Nurse Call Platform?
The Vitalcare Nurse Call Platform and Critical Messaging Systems are ideal for:
How many devices can I use on the Felix Nurse Call platform?
Vitalcare’s wired, wireless or hybrid Nurse Call infrastructure can support any number of pendants and call points, door and window opening detectors, smoke detectors, bed occupancy sensors, floor and chair sensors, wandering resident alarms (dementia), and back to base personal monitoring and 24/7 monitoring support.
Can Felix integrate with other systems?
Felix is compatible with all current and legacy Vitalcare systems along with a host of other protocols, products, call bell systems and institutional infrastructure including:
Vitalcare also provides integration through open API’s and custom software and third-party systems and equipment.
What unique features does the Felix platform offer?
What unique features does the Felix platform offer?
A: We offer wired, wireless and hybrid infrastructure with voice assistant, RTLS, open API integration, enterprise reporting and tools, and industry-leading software. The entire network infrastructure is modular and scalable with in-built active redundancy.
Call us on 1300 669 888 and talk to a sales architect who can give you many more features with suggestions on how to use them to improve resident and staff safety.
We already use a wandering resident system, do we have to replace it with yours?
No, Vitalcare’s IP Nurse Call platform easily integrates with most wandering management systems, fall detector monitoring and security and fire equipment so you don’t have to replace everything to get a fully integrated system.
Do we have to throw away our old nurse call system or can we upgrade it?
With our seamless open API integration you can easily upgrade or add to an existing system. Our experienced sales architects can help with any questions from integration to scheduling a demonstration. Call us today 1300 669 888.
Is there are guarantee or warranty for your Nurse Call platforms?
Yes. Vitalcare is so confident of the quality of Felix that the system and products come with a 5-year factory warranty. This is 5 times the industry standard and reflects the confidence of Vitalcare’s team in their technology.
How can we arrange a demonstration or quotation?
We would be delighted to provide a system demonstration for you; you can contact us on 1300 669 888 or email to arrange for us to come and provide a system demonstration.
Can I see a working demonstration?
Yes. If you would like to see a system, we would be please to invite you to our showroom in Sydney or we can find one of our existing customers for you to visit.
For more information on Vitalcare’s wired, wireless or hybrid Nurse Call Platforms and solutions download the brochure below
Vitalcare provides nurse call platforms and critical messaging technology engineered to improve communication, workflow efficiencies, patient care and safety for hospitals, aged care facilities, home care and allied health across Australia and New Zealand. Key features of the platform include wired, wireless and hybrid infrastructure with voice assistant, RTLS, open API integration, enterprise reporting and tools, and industry-leading software. The entire network infrastructure is modular and scalable with in-built active redundancy.
