Maintenance and Support

Connectivity to cloud-based support optimised with Covid experience. Supports system configuration, remote software updates and troubleshooting.

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Key Features

Multiple service levels

Extended hardware warranty option

Service Level Guarantee

Plain English Agreement

Includes regular maintenance and emergency call outs

Charges fixed for 2-years

Technical Support Options

For peace of mind that your facilities nurse call system will be kept in excellent working order, Vitalcare provides annual maintenance agreements and on-demand service. Vitalcare has 3 levels of annual support agreement in addition to on-demand service at hourly rates.

Annual Support Agreement

Vitalcare has 3 levels of annual support agreement in addition to on-demand service at hourly rates.

Solutions

Vitalcare provides nurse call platforms and critical messaging technology engineered to improve communication, workflow efficiencies, patient care and safety for hospitals, aged care facilities, home care and allied health across Australia and New Zealand. Key features of the platform include wired, wireless and hybrid infrastructure with voice assistant, RTLS, open API integration, enterprise reporting and tools, and industry-leading software. The entire network infrastructure is modular and scalable with in-built active redundancy.