Welcome to the official Vitalcare ordering page! Here, you can quickly and conveniently place orders for our range of nurse call systems, peripheral devices, and accessories. From pendants and call points to pagers and more, we ensure your facility has what it needs to provide the best care.
At Vitalcare, we’re dedicated to ensuring a smooth and efficient ordering experience. Here’s how our Order Fulfillment Workflow works:
Complete Order Form
Once we receive your order form below, we’ll send you a quote.
Approve Quote
We’ll begin processing your purchase order.
Submit Purchase Order
Once we have this, we’ll finalise your order
Dispatch Order
Orders will be dispatched within 7 days after receiving Purchase Order.
We’re all about delivering exceptional value with our Services & Products. Need help getting started or support along the way? Our team is here for you! If you have any questions or if there’s something we haven’t covered, just drop us an email here.
How do I track my order?
After placing your order, you’ll receive a confirmation email with tracking information. Use this number to monitor your order’s status.
Are 27MHz and 304 products still in stock?
We have limited stock of these items as they are being phased out. We recommend upgrading to newer systems. For more details, please contact sales at 1800 669 888
Can I return or exchange a Vitalcare product?
Yes, you can return or exchange items within 30 days of purchase, except for disposable items (e.g., mats, batteries) and used items. Customised items are non-returnable.
Are connection cables included with the wired mats?
Yes, connection cables are included with wired mats. Ensure compatibility with your monitoring system.
What types of connections are available for these mats?
Mats typically offer wired (via cable) and wireless (RF or Bluetooth) connection options. (Note: Transmitters are sold separately.)
Can I purchase add-ons for my existing Vitalcare system?
Absolutely. We offer add-ons such as wireless pendants, additional sensors, and other components to enhance your current system.
How do I return a product for repair or a replacement part?
What should I do if I receive a damaged or incorrect product?
Contact our support team on 1800 669 888 immediately. We will arrange for a replacement or resolve the issue in accordance with our 30-day policy.
What information do I need to provide for pendant configuration?
Please provide the room and ward/wing name for configuration requirements. For example: Ward Name: Vitalcare, Room: 01.
Are certain components sold separately from Vitalcare products?
Yes, many components like call points, bed mats, chair mats, floor mats, and transmitters are available for separate purchase.
Do bed mats, chair mats, and floor mats come with a connection?
Yes, these mats come with connectivity options depending on the model and integrate with our monitoring systems. (Note: Transmitters are sold separately.)
How do I know which items are compatible with my current system?
For compatibility inquiries, contact our sales team via email sales@vitalcare.com.au or call our support team on 1800 669 888