Support

Vitalcare provide scheduled maintenance and emergency Nurse Call support on 24 hour’s, 7 day basis. To help us best answer your enquiry, please select the relevant form from the options below.

Nurse Call Emergency Support On Site Support Request

Product Support and Return Process Maintenance Contract Support

Nurse Call Emergency Support

“At Vitalcare, our dedicated Customer Care Consultants are highly trained and deeply committed to enhancing the well-being of our customers. We take pride in our swift response times, with calls typically answered in less than 2 minutes, ensuring that you won’t experience long waiting periods. Our team is available 24 hours a day, 7 days a week, so you can reach out to us whenever you need assistance.

Vitalcare is a proudly Australian-owned and operated company, and we take great pride in providing peace of mind for all of our customers. Our commitment to this service ensures that you receive the most reliable and responsive assistance from our team.”

Australia Call Emergency Support

1300 669 888

For Critical Emergency Support
24 hours a day – 7 days a week

New Zealand Call Emergency Support

0800 848 252

NZ Critical Emergency Support
24 hours a day – 7 days a week

Or complete the following form:

On Site Support Request

Product Support and Return Process

Repairs and RMA process

Do you have devices you need repaired – call points, pendants, pagers, IRMAs? Repairs are typically completed within 5 working days. To return products for repair, download the form, complete it and send it to Vitalcare with the faulty product.

Contact Us About Product Support and RMA

Maintenance Contract Support

We also provide fixed price Maintenance Contracts which include annual inspection and compliance certification.

A callout fee may apply if a Maintenance or Extended Warranty Agreement is not in place.For further information on Maintenance and Extended Warranty Agreements, please contact Vitalcare

To request more information, please complete the following form.

Solutions

Vitalcare provides nurse call platforms and critical messaging technology engineered to improve communication, workflow efficiencies, patient care and safety for hospitals, aged care facilities, home care and allied health across Australia and New Zealand. Key features of the platform include wired, wireless and hybrid infrastructure with voice assistant, RTLS, open API integration, enterprise reporting and tools, and industry-leading software. The entire network infrastructure is modular and scalable with in-built active redundancy.